Privacy Policy

Last updated: 24 April 2026

This Privacy Policy explains how Blackcache Labs Ltd collects, uses, stores and protects personal information when you visit our website, contact us, request support, or use any app, software product, or digital service operated by us where this policy is linked.

1. The personal information we collect

We may collect and process the following categories of personal information:

• Identity and contact information, such as your name and email address.
• Enquiry, support, or project information you choose to send to us.
• Technical information necessary to deliver and secure the website or related services, such as browser, device, approximate usage, and log data.
• Communications records where you contact us for support, sales, or service enquiries.

2. How we collect personal information

• Directly from you when you submit a form, send us an email, or otherwise contact us.
• Automatically to the limited extent needed to operate, secure, and deliver the website or services.
• From service providers involved in hosting, form delivery, or communications where relevant.

3. Why we use personal information

We use personal information to:

• Respond to enquiries and support requests.
• Communicate with you about products, projects, services, or commercial discussions you initiate.
• Operate, maintain, secure, and improve our website, apps, and services.
• Keep appropriate records of business communications and support activity.
• Meet legal, regulatory, and compliance obligations.

4. Lawful bases for processing

Depending on the context, we rely on one or more of the following lawful bases:

• Legitimate interests — for operating, improving, protecting, and administering our website, services, and business communications.
• Contract — where processing is necessary to take steps at your request or to provide services you ask us to provide.
• Legal obligation — where we need to process information to comply with law or regulatory requirements.
• Consent — where we specifically request your consent for a particular activity.

5. Who we share information with

We do not sell your personal information. We may share it with trusted suppliers and processors who support our website, email, hosting, form handling, infrastructure, security, analytics, support, or professional advisory functions, where reasonably necessary and under appropriate safeguards.

6. International transfers

Some of our suppliers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, maintain business records, provide support, resolve disputes, meet legal requirements, and protect our legitimate interests. Where a fixed retention period is not appropriate, we apply retention criteria based on the nature of the request, the sensitivity of the data, and operational or legal need.

8. Your data protection rights

Depending on the circumstances, you may have rights to request access to your personal information, ask for correction, request erasure, request restriction, object to processing, and request portability where applicable.

Where we rely on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

9. Cookies and similar technologies

This website is intended to operate with only the technical functionality necessary to deliver the site and process form submissions. We do not currently describe any non-essential analytics, advertising, or tracking technologies in this policy.

If we introduce non-essential cookies, analytics, pixels, or similar technologies in future, we will update this policy and, where required, provide an appropriate consent mechanism.

10. Security

We take reasonable technical and organisational steps to help protect personal information against unauthorised access, misuse, loss, or disclosure. However, no system or transmission method is completely secure.

11. Children’s privacy

Our website and services are not intentionally directed to children unless explicitly stated for a particular product or service.

12. Complaints

If you have concerns about how we use your personal information, please contact us first at sales@blackcachelabs.com.

You may also have the right to complain to the Information Commissioner’s Office in the United Kingdom.

13. Contact us

Blackcache Labs Ltd
Company number: 17149813
Registered office: 130 Copperfields, Essex, SS15 5RZ
Email: sales@blackcachelabs.com

14. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised date.